Updated 1 November 2026
Tell us what happened
If you are unhappy with an aspect of your experience, contact Prana Health Ltd trading as muve. Call +44 (0)20 7242 6665 or write to Prana Health Ltd, 46 Theobalds Road, London WC1X 8NW. You can also use the enquiry form to ask for contact about a complaint.
What to include
Please give your name, a way to contact you, the date or service concerned, a brief account of the issue and what you would like us to consider. Do not put detailed medical information in the website form; we can arrange an appropriate way to discuss it.
How we will handle it
We will consider the concern, seek any information needed to understand it, and explain the outcome and any proposed next steps. We will discuss how to keep you informed. Making a complaint does not remove your statutory rights.
Professional and privacy concerns
For a concern about the fitness to practise of an HCPC-registered professional, the HCPC explains its process and what it can investigate. For concerns about how personal information is used, you can contact the Information Commissioner’s Office.